Frequently Asked Questions
Find answers to questions about our courses and exams.
Use the Subscribe button to pay online with a choice of payment methods, including 'Learn Now, Pay Later'. Alternatively, if you have a unique subscriber access code from your employer, government or verified Digital Skills Authority partner, you can enter it during the checkout process. Please note, in all cases, you will be accepting the terms & conditions of the Digital Skills Authority).
If you need technical assistance during the course, contact [email protected]
This is a brand new 'Frequently Asked Questions' page. We will be updating this with new questions as they arise, along with new tools to support our our subscribers.
Our Live Online Exam option are are invigilated live by an examiner, via your web cam and a secure online application. Click on the Online Exam Center button below for further information.
If you have been given a unique subscriber code by your employer, or if you have an offer code, you can add this at the checkout. Simply click on the subscribe button, and then click on the link 'Have a Learner Access Code or Discount Voucher?'. You can then apply your code there. If you have an employer access code, you will not be required to enter any card or payment details.